I can't operate the air conditioning device remotely, the status is Offline.

  •  Ensure that the air conditioning unit power cord, is connected to the power source.
  •  The air conditioning unit didn't get the command from the Nethome Plus application, please try again.
  •  Please move the modem/router closer to the air conditioning unit in case of wifi signal loss.
  •  The internet connection of your modem/router is down.
  •  Please disconnect the power of the air conditioning unit and reconnect again.